Legal / Data Protection
This Privacy Policy explains what personal data pak55 collects from Pakistani players, how that data is used, who it may be shared with, how long it is retained, and what rights you hold in relation to your information. We are committed to handling your data responsibly and in full compliance with the obligations set by our international gaming licence.
Summary Statement: pak55 collects only the personal data necessary to operate a licensed online gaming platform safely and fairly. We do not sell your personal information to third parties for marketing purposes. We store data securely, retain it only as long as necessary, and give you meaningful control over your information. This policy governs all data collection and processing activities associated with your use of pak55.
This Privacy Policy applies to all personal data collected and processed by pak55 ("we", "us", "our") in connection with your use of the pak55 platform at pak55.club, including the website, mobile interface, sportsbook, casino games, wallet services, and all associated features and communications.
For the purposes of this policy, "personal data" means any information that can be used to identify you, directly or indirectly, as a natural person. This includes information such as your name, date of birth, email address, mobile number, payment details, device identifiers, and betting or gaming activity records.
This policy should be read alongside the pak55 Terms & Conditions and Responsible Gaming policy. By registering an account or otherwise using pak55, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.
pak55 acts as the data controller for personal data collected through the platform. Where third-party service providers process data on our behalf, they do so as data processors under contractual obligations that require them to protect your data to at least the same standard as this policy.
pak55 collects personal data from you directly, automatically through your use of the platform, and in some cases from third-party verification services. The categories of data we collect are set out below.
| Category | Examples | Source |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC number, nationality | Registration form, KYC verification |
| Contact Data | Email address, mobile number, residential address (city, province) | Registration form, account settings |
| Financial Data | JazzCash / EasyPaisa account references, bank account details (masked), transaction history in PKR | Deposit / withdrawal processes |
| Verification Data | CNIC scan, selfie for liveness check, proof of address documents | KYC / AML compliance checks |
| Technical Data | IP address, device type, browser version, operating system, session timestamps | Automatic collection via platform |
| Usage Data | Pages visited, games played, bets placed, odds viewed, session duration, search queries | Automatic collection via platform |
| Communications Data | Live Chat transcripts, support email content, feedback submissions | Customer support interactions |
| Responsible Gaming Data | Deposit limits set, self-exclusion status, cooling-off periods, problem gambling flags | Account settings, support interactions |
Minimisation Principle: pak55 collects only the data that is strictly necessary for the purpose for which it is collected. We do not collect sensitive data categories such as health information, religious beliefs, or political opinions, except where directly relevant to a responsible gaming assessment and with your explicit consent.
pak55 uses your personal data only for legitimate, defined purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which we process personal data are:
Where pak55 intends to use your data for a new purpose not listed above, we will inform you in advance and, where required, seek your consent before proceeding.
pak55 processes personal data on one or more of the following legal bases, depending on the nature and purpose of the processing activity:
Marketing Opt-Out: If you have previously consented to receiving promotional emails or SMS messages from pak55 and wish to opt out, you may do so at any time through your account notification settings or by contacting our support team via Live Chat. Opting out of marketing does not affect your ability to use the platform.
pak55 does not sell, rent, or trade your personal data to third parties for their own commercial or marketing purposes. We share your data only in the following defined circumstances:
All third parties who process personal data on behalf of pak55 are bound by data processing agreements that require them to maintain appropriate security standards, process data only as instructed, and not use your data for their own independent purposes.
pak55 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small data files stored on your device when you visit pak55.club. The types of cookies we use are described below:
| Cookie Type | Purpose | Required? |
|---|---|---|
| Strictly Necessary | Session management, login authentication, security tokens, CSRF protection | Yes — cannot be disabled |
| Functional | Language preferences, display settings, responsible gaming reminders | Recommended |
| Analytics | Aggregate usage statistics, page performance, error tracking — all anonymised | Optional — consent required |
| Marketing | Tracking of promotional campaign performance for opted-in players only | Optional — consent required |
You may manage cookie preferences through your browser settings at any time. Disabling strictly necessary cookies will impair the functionality of the platform and may prevent you from logging in or completing transactions. Disabling optional cookies will not affect your ability to use the core platform features.
pak55 retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by our gaming licence and applicable legal obligations. The following retention schedule applies:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | Licence obligation / AML law |
| Financial Transaction Records | 7 years from transaction date | AML / financial record-keeping |
| KYC Verification Documents | 5 years after account closure | Regulatory compliance |
| Betting & Gaming Activity | 5 years from activity date | Licence requirement / dispute resolution |
| Support Communications | 3 years from last interaction | Legitimate interest / complaints handling |
| Marketing Preferences | Until opt-out or account closure | Consent |
| Technical / Log Data | 13 months from collection | Security / fraud detection |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where data cannot be immediately deleted due to technical constraints, it is isolated from active processing until deletion can be completed.
pak55 implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
Your Responsibility: While pak55 takes all reasonable steps to protect your data on our side, the security of your account also depends on you keeping your login credentials private. Never share your password or 2FA codes with anyone — including people claiming to be pak55 staff. If you suspect unauthorised access to your account, contact support via Live Chat immediately.
As a player on pak55, you hold the following rights in relation to your personal data. You may exercise any of these rights by contacting our support team via Live Chat or by written request to the contact address in Section 14.
Request a copy of the personal data pak55 holds about you, along with information on how it is being used.
Request correction of inaccurate or incomplete personal data held in your pak55 account.
Request deletion of your personal data where it is no longer necessary and no overriding legal retention obligation applies.
Request that pak55 restricts processing of your data while a dispute regarding its accuracy or lawfulness is resolved.
Request a machine-readable copy of data you have provided to pak55, where processing is based on consent or contract.
Object to processing carried out on the basis of legitimate interests, including profiling for marketing purposes.
pak55 will respond to data rights requests within thirty (30) days of receipt. Where a request is complex or voluminous, we may extend this period by a further sixty (60) days, with notification to you of the extension and reason. There is no charge for exercising your data rights, except where requests are manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.
Please note that certain rights are subject to limitations where legal obligations require pak55 to retain data — for example, AML and gaming licence requirements may prevent immediate erasure of financial and identity records, even following account closure.
The pak55 platform is strictly for adults aged 21 and above. We do not knowingly collect, process, or retain personal data from individuals under the age of 21. Where pak55 becomes aware that personal data has been collected from a minor — whether through a false age declaration at registration or otherwise — we will immediately close the associated account, delete the minor's data, and return any funds deposited in accordance with our responsible gaming obligations.
Parents and guardians who believe a minor in their household may have registered on pak55 should contact our support team immediately via Live Chat. We take these reports seriously and will act promptly to investigate and remediate.
pak55 operates under an international gaming licence and uses service providers located in various jurisdictions. As a result, your personal data may be transferred to and processed in countries outside Pakistan. Where such transfers occur, pak55 ensures that appropriate safeguards are in place to protect your data to a standard consistent with this Privacy Policy.
Safeguards for international transfers include contractual clauses requiring third-party recipients to protect your data, transfer to jurisdictions with adequate data protection frameworks recognised under our licence conditions, and technical security measures applied regardless of processing location.
Where you would like further information about the specific safeguards applicable to any international transfer of your personal data, please contact our support team at the address in Section 14.
The pak55 platform integrates third-party gaming software, payment processing services, and analytics tools. While pak55 selects third-party providers carefully and requires them to meet appropriate data protection standards, we are not responsible for the privacy practices of independent third parties once data is transmitted to them for processing.
pak55 does not include links to unaffiliated third-party websites on our platform. Should you navigate away from pak55.club to any other website independently, the privacy policy of that website governs the collection and use of your data on that site. pak55 has no control over, and accepts no responsibility for, external sites.
pak55 may update this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or the services we offer. Where changes are material — meaning they meaningfully affect how we collect, use, or share your personal data — we will notify you via your registered account email at least seven (7) days before the changes take effect.
Non-material changes such as typographical corrections, formatting improvements, or clarifications that do not alter the substantive meaning of any provision may take effect without prior notice. The version number and effective date displayed at the top of this policy reflect the current published version.
We encourage you to review this Privacy Policy periodically. Continued use of pak55 following notification of a material change constitutes your acceptance of the updated policy. If you do not accept the updated policy, you should close your account and cease use of the platform.
If you have questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how pak55 handles your personal data, please contact us using the details below:
When submitting a data rights request or privacy complaint, please include your registered account username, a clear description of your request or concern, and any relevant reference numbers or dates. This helps us locate your records accurately and respond efficiently.
If you are not satisfied with pak55's response to a privacy concern, you may have the right to escalate your complaint to the data protection supervisory authority applicable under our gaming licence jurisdiction, or to the dispute resolution body designated under our licence. Details of the applicable authority are available on request from our support team.
Our Commitment
Privacy at pak55 is not a compliance checkbox — it is a core part of how we operate as a trusted platform for Pakistani players.
Every byte of data transmitted between your device and pak55 is protected with industry-standard 256-bit SSL/TLS encryption. Whether you are depositing via JazzCash, placing a cricket bet, or updating your account, your data travels securely.
pak55 does not sell, rent, or trade your personal information to third-party advertisers or data brokers. Your data is used solely to operate the platform, comply with our licence, and improve your experience as a player.
You have the right to access, correct, restrict, port, and request deletion of your personal data at any time. Submit a request via Live Chat and receive a full response within 30 days — no forms to print, no fees for standard requests.
Identity documents, CNIC scans, and financial records stored on pak55 servers are encrypted at rest using AES-256 encryption. Access to these records is restricted to authorised personnel with a specific operational need.
pak55 does not hold your data indefinitely. Each data category has a clearly defined retention period aligned with our licence obligations. When the retention period expires, data is securely deleted or irreversibly anonymised.
pak55 operates under an international gaming licence that imposes binding data protection obligations. Our data practices are subject to regulatory oversight, giving you an independent avenue for complaint if you are not satisfied with how we handle your information.
Play cricket betting, live casino, and slots on pak55 knowing your personal data is protected, your PKR account is secure, and you are in full control of your information at all times.